At Gabriella Stitch, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and transparent.

Returns

• You may request a return within 7 days of receiving your order.

• Returned items must be unused, in their original packaging, and in the same condition as received.

• To initiate a return, please contact us at [email protected] with your order details.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued within 5–7 business days to your original payment method.

• Please note that shipping fees (if any) are non-refundable.

Exchanges

• We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.